This course teaches employees techniques and strategies that will allow them to effectively communicate with internal and external customers. It also will empower your staff to maintain a calm demeanor when faced with crisis situation. This is a scenario based training course. This course is beneficial for anyone that has direct contact with citizens and staff.
This course redefines the importance of code enforcement on a social and economic level in today’s society. It also depicts the financial impact that code enforcement has in our communities. It delves into the social aspects and psyche of neighborhoods and how code enforcement can impact their quality of life.
This course assists code officers in the preparation of promotion in the field of code enforcement. Some of the critical aspects of this presentation details are having an action plan and what steps officers can take to make them more promotable. It also details the required qualities of managerial and supervisory leadership.
This course teaches officers what criteria are necessary for developing an iron clad case. It includes the technical aspects that are necessary to ensure voluntary or involuntary compliance.
This course assists code officers in the identification of risk factors to their safety and problems that will give them administrative strife. The important points to this course will broaden the thought process of code officers and train them to make good sound decisions based on the facts they are presented.
This course teaches code officers how to observe factors that can cause them harm while conducting their duties. It details behaviors and situations from customers that will give code officers various options on how to proceed safely.
This course helps law enforcement and or military personnel transition into code enforcement. There are many positive and negative behaviors that can affect the ability of working as a code officer. This course will separate those behaviors to ensure a seamless transition to code enforcement.
This course assists employees realize the importance of possessing a positive attitude and its affect in the work environment and in your personal life. This class is appropriate for code officers, managers and those seeking a revised outlook on their profession.
This course teaches officers to sustain and develop their credibility with their constituents by using scenario based training modules. This course teaches the theory of building the relationships between different entities internally and externally. and supervisory leadership.
This class takes you step by step through the judicial process. It includes a mock trial, jury selection process, court room behavior, and how to be a good witness.
This course details the importance of aligning code enforcement services with police and fire. It details how each entity factors into the three-legged stool of enforcement.
This course is a basic course in the theory of Zoning. It details the why and how’s of Zoning. This course will develop your zoning skills by enhancing the interpretation of zoning ordinance and the rationale behind the creation of zoning.
This course designates the skill sets that contribute to the development of an exceptional inspector. This scenario based training will define the strategies to enhance the inspector’s skills and implement strategies to assist the inspector’s efficiency and effectiveness.
This course references the necessity of nuisance abatement's and how they impact your city. It also identifies strategic difficulties in conjunction with the securing of properties via board ups and other methods.
This course discusses the importance of both entities collaborating to improve the safety and security of animals and the responsibilities of pet ownership in your city. The secondary focus of this class is the identification of animal cruelty and your requirement to address cruelty issues.
This course assists in understanding the importance of the servant leadership model. These strategies will change the culture of your department, division and the identity of your inspectors when embraced by leadership.
This course demonstrates the importance of gathering data to determine the effectiveness of the department, the impact that you have in your community, the impact to your budgeting process and staffing. This class gives both manager’s and inspector’s the ability to discern why data collection is vitally important.
This course is designed to inform the building official and inspectors the legal aspects of his or her profession. Proper application of this information hinges on what your prosecutors interpretation of the laws.
This course is designed to help you identify mental health issues and gives you the tools to make safe decisions on the factors identified while conducting inspections. This is a scenario based training.
This course is designed to utilize trained citizens to identify code violations within their communities. It defines substantiated violations to the volunteer, legal responsibilities to include ethics and gives citizens a sense of purpose while protecting the character and quality of life for their community.
This course will teach inspectors how to conduct virtual inspections while utilizing various platforms, procedural requirements for these inspections as well as the institution of safety requirements for the citizens and inspectors alike.
This course teaches and develops management skills to current and aspiring managers. It delves into the pitfalls for managers and expectations for both employees and managers. Management methodologies are shared with the participants while engaging in informative dialog and scenarios by the panel of experts.
This course gives an overview of the 2018 IPMC book. It highlights the changes from the 2015 IPMC book as well as prepares its participants for the IPMC test.
This course consists of teaching about the various backgrounds and cultures of all races, the differences between equitable and equality, scenarios based on real life occurrences, managing cultural conflicts, conflict resolution, and developing soft skills to develop your diverse communication skills.
This course details how to effectively conduct evaluations, determining when discipline is appropriate and managing difficult employees while still mentoring these employees. It also details how the utilization of a manager’s soft skills can enhance a positive outcome from a seemingly negative interaction.
This course details the collection of key performance measures, engaging with internal and external customers and meeting and exceeding code enforcement prioritized responsibilities to separate you from other managers without using divisive means to create a contentious work environment.
This course discusses strategies for code officers, managers and other employees to excel in the workplace by utilizing a consistent, high output, chronicled workload that details the effectiveness of the employee. It also details how the power of positivity can influence subordinates as well as your direct report.
This course details how to conduct the inspections of these properties, ordinance writing, and best practices for short term rentals. It will deliver a comprehensive approach to prevent liability for your city using previous court cases as a basis for safe, regulatory actions and enforcement.
Contact us at:
2921 Manchester Drive
Montgomery, IL 60538